TechFix receives hundreds of customer inquiries daily, ranging from simple questions about their services to complex technical issues. To manage these inquiries efficiently, TechFix uses Deskhero's ticket management feature. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
Deskhero's AI also enhances the search results in TechFix's knowledge base. When customers search for information, the AI uses OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations to provide the most relevant results. This self-service option reduces the load on TechFix's customer support team and improves customer satisfaction.
TechFix also uses Deskhero's website scraping feature to stay updated with the latest cell phone models and common issues. The AI analyzes this data and uses it to improve the suggested replies and search results. This proactive approach helps TechFix to provide up-to-date and accurate information to its customers.
Furthermore, TechFix uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows TechFix to leverage the AI capabilities of Deskhero across its operations, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed TechFix's customer support services. The platform has enabled TechFix to provide faster, more accurate responses, improve its knowledge base, and stay updated with the latest information.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the context of a customer inquiry and suggest the most relevant reply.
How does Deskhero's AI enhance search results?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to provide the most relevant results.
How does TechFix use Deskhero's website scraping feature?
TechFix uses Deskhero's website scraping feature to stay updated with the latest cell phone models and common issues. The AI analyzes this data and uses it to improve the suggested replies and search results.
* This article provides an example of how a fictive company in the Repair of cell phones and smartphones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
