ElectroFix receives hundreds of repair requests daily via various channels. Deskhero's advanced AI capabilities help ElectroFix to manage these requests effectively by automatically categorizing and prioritizing them based on urgency and complexity.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time spent by support agents on each ticket, allowing them to handle more requests in less time.
Deskhero's comprehensive search bar powered by AI helps ElectroFix's support agents find relevant information quickly, enhancing their productivity and reducing response times.
ElectroFix also utilizes Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and workflow continuity.
With Deskhero, ElectroFix has been able to improve their customer satisfaction rates, reduce ticket resolution times, and increase overall operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on urgency and complexity. It also suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources.
How does Deskhero enhance search results?
Deskhero uses advanced AI to provide relevant search results quickly. It uses OpenAI Embeddings from various sources to enhance the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless data exchange and workflow continuity.
* This article provides an example of how a fictive company in the Repair of electronic equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
