GadgetRescue receives a large number of repair requests and queries daily. Deskhero's AI capabilities help them manage these effectively by categorizing and prioritizing tickets, and suggesting replies based on OpenAI Embeddings from various sources.
The AI-powered comprehensive search bar allows GadgetRescue's support agents to find relevant information quickly, improving their productivity and reducing response times.
GadgetRescue also uses Deskhero's kanban board feature to manage their workflows efficiently. The AI assists in this by suggesting task assignments and priorities based on past data.
By integrating Deskhero with their existing systems using the REST API, GadgetRescue ensures that all their customer support and workflow data is centralized and easily accessible.
With Deskhero, GadgetRescue has been able to improve their customer satisfaction rates, reduce ticket resolution times, and increase overall operational efficiency.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes and prioritizes tickets, and suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other sources.
How does Deskhero enhance search results?
Deskhero uses advanced AI to provide relevant search results quickly. It uses OpenAI Embeddings from various sources to enhance the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless data exchange and workflow continuity.
* This article provides an example of how a fictive company in the Repair of electronic equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
