TechRepairPro uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that their knowledge base is always up-to-date and comprehensive.
The AI-powered comprehensive search bar makes it easy for both customers and support agents to find relevant information quickly, reducing the need for direct support interactions.
Deskhero's AI also helps TechRepairPro manage their support tickets efficiently. It categorizes and prioritizes tickets, and suggests replies based on OpenAI Embeddings from previous tickets and the knowledge base.
By integrating Deskhero with their existing systems using the REST API, TechRepairPro ensures that all their customer support data is centralized and easily accessible.
Using Deskhero, TechRepairPro has been able to reduce their support costs, improve customer satisfaction, and enhance their support agents' productivity.
How does Deskhero help in maintaining the knowledge base?
Deskhero uses AI to automatically generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes and prioritizes support tickets, and suggests replies based on OpenAI Embeddings from previous tickets and the knowledge base.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for centralized data management and seamless workflows.
* This article provides an example of how a fictive company in the Repair of electronic equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
