HomeFix Solutions receives hundreds of customer queries daily, ranging from booking a repair service to troubleshooting minor appliance issues. With Deskhero's ticket management feature powered by AI, these queries are automatically categorized and prioritized, saving valuable time for the support team.
The AI capabilities of Deskhero also enhance the search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the platform can find relevant content quickly and accurately. This feature has significantly improved the efficiency of the support team at HomeFix Solutions.
Deskhero's AI also generates suggested replies for customer queries. By analyzing the context of the query and the available knowledge base, the AI can suggest accurate and helpful responses. This feature has not only improved response times but also increased customer satisfaction rates.
Moreover, Deskhero's REST API allows HomeFix Solutions to integrate the platform with their existing systems seamlessly. This integration has further streamlined their customer support process.
Overall, the advanced AI capabilities of Deskhero have enabled HomeFix Solutions to automate and optimize their customer support services, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize the ticket based on its urgency and relevance.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to analyze the search query and find relevant content from the knowledge base, previous tickets, and uploaded files. This leads to more accurate and faster search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the context of the customer query and uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to generate accurate and helpful suggested replies.
* This article provides an example of how a fictive company in the Repair of Home Appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
