IndustroFix receives hundreds of support tickets daily, ranging from simple inquiries to complex technical issues. With Deskhero's AI capabilities, they can quickly sort and prioritize these tickets on a Kanban board, ensuring that urgent matters are addressed promptly.
The AI also helps in generating suggested replies based on previous tickets and knowledge base articles. This feature has drastically reduced the time support agents spend on crafting responses, allowing them to handle more tickets within the same timeframe.
Furthermore, Deskhero's AI can scrape IndustroFix's website and uploaded files like policies, manuals, and presentations to enhance search results. This has made it easier for both customers and support agents to find relevant information, further speeding up the resolution process.
Deskhero's REST API has also been instrumental in integrating the platform with IndustroFix's existing systems. This seamless integration has led to a more unified and efficient workflow.
Overall, Deskhero's advanced AI capabilities have transformed IndustroFix's customer support process, resulting in happier customers and a more productive support team.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI prioritizes support tickets based on various factors such as urgency, complexity, and the customer's history. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and determine the priority.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the inquiry. It then uses this understanding to generate a suitable reply.
Can Deskhero's AI scrape data from any website?
Yes, Deskhero's AI can scrape data from any website provided it has access to it. This data is then used to enhance search results and generate suggested replies.
* This article provides an example of how a fictive company in the Repair of Industrial Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
