RepairMaster's customer support team deals with a multitude of support tickets daily. With Deskhero's AI capabilities, these tickets are effectively sorted and prioritized, ensuring prompt attention to all customer issues.
The AI also assists in generating suggested replies based on previous tickets and knowledge base articles. This feature has drastically reduced the time spent on crafting responses, enabling the support team to handle more tickets efficiently.
Furthermore, Deskhero's AI can scrape RepairMaster's website and uploaded files like policies, manuals, and presentations to enhance search results. This feature has simplified the information retrieval process for both customers and support agents, accelerating the resolution process.
Deskhero's REST API has also been crucial in integrating the platform with RepairMaster's existing systems. This seamless integration has led to a more unified and efficient workflow.
Overall, Deskhero's advanced AI capabilities have revolutionized RepairMaster's customer support process, resulting in increased customer satisfaction and a more productive support team.
How does Deskhero's AI sort and prioritize support tickets?
Deskhero's AI sorts and prioritizes support tickets based on various factors such as urgency, complexity, and the customer's history. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and determine the priority.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the inquiry. It then uses this understanding to generate a suitable reply.
Can Deskhero's AI scrape data from any website?
Yes, Deskhero's AI can scrape data from any website provided it has access to it. This data is then used to enhance search results and generate suggested replies.
* This article provides an example of how a fictive company in the Repair of Industrial Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
