Skyward uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. These articles are then used to provide detailed information to the customers about common issues and their solutions. This has reduced the number of customer queries and improved customer satisfaction.
Deskhero's AI also enhances the search results, making it easier for Skyward's customer support team to find relevant information quickly. This has improved the efficiency of the team and reduced the time taken to respond to customer queries.
The AI capabilities of Deskhero also help Skyward to manage their tickets effectively. The AI can predict the urgency of a ticket based on the content and automatically prioritize it, ensuring that critical issues are addressed promptly.
Deskhero's REST API allows Skyward to integrate the platform with other systems in their workflow. This seamless integration has improved the overall efficiency of their operations.
Finally, the AI-powered comprehensive search bar provided by Deskhero has been instrumental in helping Skyward's customer support team find relevant information quickly. The search results are enhanced by the AI, making it easier for the team to locate the necessary information from the vast amount of data available.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. It uses OpenAI Embeddings to understand the content and create articles that provide detailed information about common issues and their solutions.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by using OpenAI Embeddings to find the most relevant content from the available data.
How does Deskhero's AI help in ticket management?
Deskhero's AI can predict the urgency of a ticket based on its content and automatically prioritize it, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Repair and maintenance of aircrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
