JetTech uses Deskhero's AI capabilities to manage a vast array of customer queries, complaints, and requests. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can suggest relevant replies to customer queries. This has greatly reduced the time taken to respond to customer queries and has improved customer satisfaction.
The AI-powered comprehensive search bar provided by Deskhero has been instrumental in helping JetTech's customer support team find relevant information quickly. The search results are enhanced by the AI, making it easier for the team to locate the necessary information from the vast amount of data available.
Deskhero's REST API allows JetTech to integrate the platform with other systems in their workflow. This seamless integration has improved the overall efficiency of their operations.
The AI capabilities of Deskhero also help JetTech to manage their tickets effectively. The AI can predict the urgency of a ticket based on the content and automatically prioritize it, ensuring that critical issues are addressed promptly.
Finally, the knowledge base articles generated by Deskhero from various file formats have been a valuable resource for both the customer support team and the customers. These articles provide detailed information about common issues and their solutions, reducing the need for customers to contact the support team for minor issues.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by using OpenAI Embeddings to find the most relevant content from the available data.
How does Deskhero's AI help in ticket management?
Deskhero's AI can predict the urgency of a ticket based on its content and automatically prioritize it, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Repair and maintenance of aircrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
