Care Carriage Co. receives numerous service requests and inquiries daily. To manage this, the company uses Deskhero's ticket management system. The system's AI capabilities analyze each ticket, using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
The AI also enhances the search results, helping the support team to find relevant information quickly. This feature has significantly reduced the time taken to respond to customer inquiries, thereby improving customer satisfaction.
Deskhero's custom fields and structured data lists allow Care Carriage Co. to categorize and prioritize tickets based on urgency and complexity. This ensures that critical issues are addressed promptly.
Moreover, the AI-powered knowledge base generates articles from Word, PowerPoint, PDF files, and scraped website data. This provides the support team with a wealth of information to assist in resolving customer issues.
By using Deskhero, Care Carriage Co. has been able to improve its customer support efficiency, reduce response times, and enhance customer satisfaction.
How does the AI generate suggested replies?
The AI analyzes each ticket and uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files, enhancing the search results.
How does Deskhero help in prioritizing tickets?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize tickets based on urgency and complexity.
* This article provides an example of how a fictive company in the Repair and maintenance of invalid carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
