Mobility Masters often deals with complex technical issues that require detailed explanations. The company uses Deskhero's AI-powered knowledge base to generate articles from Word, PowerPoint, PDF files, and scraped website data. This provides the support team with comprehensive information to address customer queries.
The AI capabilities of Deskhero also enhance the search results, making it easier for the support team to find relevant information quickly. This has significantly improved the quality of customer support provided by Mobility Masters.
Additionally, the company uses Deskhero's ticket management system to efficiently handle customer service requests. The AI analyzes each ticket and uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up the response time.
Deskhero's custom fields and structured data lists enable Mobility Masters to categorize and prioritize tickets based on their nature and urgency. This ensures that all customer issues are addressed in a timely manner.
By leveraging Deskhero's AI capabilities, Mobility Masters has been able to enhance the quality of their customer support, improve response times, and increase customer satisfaction.
How does the AI-powered knowledge base work?
The AI-powered knowledge base generates articles from Word, PowerPoint, PDF files, and scraped website data, providing comprehensive information to address customer queries.
How does Deskhero improve the quality of customer support?
Deskhero's AI capabilities enhance search results and generate suggested replies, improving the quality of customer support.
How does Deskhero ensure timely resolution of customer issues?
Deskhero's custom fields and structured data lists enable you to categorize and prioritize tickets based on their nature and urgency, ensuring timely resolution of customer issues.
* This article provides an example of how a fictive company in the Repair and maintenance of invalid carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
