BikeFix Inc. has a large volume of customer queries and tickets related to motorcycle repair and maintenance. The company uses Deskhero's ticket management system to effectively handle these queries. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, which helps in identifying patterns and trends in customer queries.
The AI capabilities of Deskhero also assist in generating suggested replies for customer queries. By analyzing previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations, the AI generates accurate and relevant responses. This significantly reduces the time taken to respond to customer queries and improves customer satisfaction.
BikeFix Inc. also leverages Deskhero's AI capabilities to enhance search results. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the customer support team to find the information they need to resolve customer queries.
The company also uses Deskhero's custom fields and user groups features to categorize customer queries. This helps in prioritizing and assigning tickets to the appropriate team members. The kanban board feature provides a visual representation of the progress of each ticket, making it easier to manage the workflow.
Overall, the advanced AI capabilities of Deskhero have enabled BikeFix Inc. to streamline their customer support process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze the content of customer queries and generate suggested replies. This reduces the time taken to respond to customer queries. The AI also enhances search results, making it easier to find relevant information.
How does Deskhero help in managing customer queries?
Deskhero provides a ticket management system that helps in handling customer queries. The custom fields and user groups features allow for categorization of queries, making it easier to prioritize and assign tickets. The kanban board provides a visual representation of the progress of each ticket.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This enhances the search results and makes it easier to find the required information.
* This article provides an example of how a fictive company in the Repair and maintenance of motorcycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
