ScootFix receives hundreds of queries and service requests daily. Managing these manually was time-consuming and prone to errors. With Deskhero, ScootFix was able to automate this process using the platform's ticket management feature. The AI capabilities helped in categorizing and prioritizing tickets based on their urgency and type.
Deskhero's AI also enhanced ScootFix's knowledge base by generating articles from uploaded files like policies, manuals, presentations, and scraped website data. This not only improved the quality of their self-service portal but also provided the support team with quick access to relevant information.
The AI-powered comprehensive search bar made it easier for the support team to find solutions to customer issues. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI suggested relevant content to the team, reducing the resolution time significantly.
Deskhero's AI also generated suggested replies for the support team, making their job easier and more efficient. This led to improved customer satisfaction as issues were resolved faster and responses were more accurate.
Overall, Deskhero's advanced AI capabilities transformed ScootFix's customer support process, making it more efficient and effective.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in categorizing and prioritizing tickets based on their urgency and type. It also suggests relevant content to the support team, reducing the resolution time.
How does Deskhero enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data. This improves the quality of the self-service portal and provides the support team with quick access to relevant information.
How does Deskhero improve customer satisfaction?
Deskhero's AI generates suggested replies for the support team, making their job easier and more efficient. This leads to faster resolution of issues and more accurate responses, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Repair and maintenance of scooters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
