RideRepair was struggling with a high volume of service requests and customer queries. They needed a solution that could handle these efficiently. With Deskhero, they were able to automate their ticket management process, with the AI helping to categorize and prioritize tickets.
Deskhero's AI also played a crucial role in enhancing RideRepair's knowledge base. It generated articles from various sources like manuals, policies, presentations, and website data. This enriched their self-service portal and provided the support team with all the necessary information at their fingertips.
The AI-powered comprehensive search bar in Deskhero made it easy for RideRepair's support team to find solutions to customer issues. The AI used OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant content, significantly reducing the resolution time.
Furthermore, Deskhero's AI generated suggested replies for the support team, making their job easier and more efficient. This led to faster resolution of issues and more accurate responses, thereby improving customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have revolutionized RideRepair's customer support process, making it more proactive and efficient.
How does Deskhero's AI help RideRepair in managing tickets?
Deskhero's AI helps RideRepair in categorizing and prioritizing tickets. It also suggests relevant content to the support team, reducing the resolution time.
How does Deskhero enhance RideRepair's knowledge base?
Deskhero's AI generates knowledge base articles from various sources like manuals, policies, presentations, and website data. This enriches RideRepair's self-service portal and provides the support team with all the necessary information at their fingertips.
How does Deskhero improve RideRepair's customer satisfaction?
Deskhero's AI generates suggested replies for the support team, leading to faster resolution of issues and more accurate responses. This improves customer satisfaction.
* This article provides an example of how a fictive company in the Repair and maintenance of scooters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
