MotorMedic receives a high volume of customer inquiries daily, which can be challenging to manage efficiently. They use Deskhero's ticket management system to handle these inquiries. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, helping the support team respond to customers quickly and accurately.
The company also uses Deskhero's custom fields and user groups features to organize and prioritize tickets. This ensures that urgent and complex issues are addressed first, leading to improved customer satisfaction.
MotorMedic leverages Deskhero's AI capabilities to enhance their knowledge base. The AI analyzes uploaded files and scraped website data to generate relevant content. This allows customers to find answers to their questions without having to contact support, reducing the workload of the support team.
MotorMedic uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various tasks, such as updating customer information and tracking support tickets, further improving their efficiency.
By using Deskhero, MotorMedic has been able to enhance their customer service, improve their response times, and increase customer satisfaction, all while reducing the workload of their support team.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero help in managing the workload of the support team?
Deskhero helps in organizing and prioritizing tickets, ensuring that urgent and complex issues are addressed first. It also automates various tasks, reducing the workload of the support team.
How does Deskhero enhance the knowledge base?
Deskhero's AI analyzes uploaded files and scraped website data to generate relevant content for the knowledge base. This allows customers to find answers to their questions without having to contact support.
* This article provides an example of how a fictive company in the Repair of motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
