AutoFix Solutions receives numerous customer inquiries daily, ranging from appointment scheduling to complex technical queries about vehicle repairs. To manage this, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
The company also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance AutoFix's knowledge base. By analyzing uploaded files like policies, manuals, and presentations, as well as scraped website data, the AI generates relevant content for the knowledge base. This makes it easier for customers to find solutions to their problems without having to contact support.
AutoFix also leverages Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate various tasks, such as updating customer information and tracking support tickets, further improving their efficiency.
By using Deskhero, AutoFix Solutions has been able to streamline their customer support, improve their response times, and increase customer satisfaction, all while reducing the workload of their support team.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero help in managing the workload of the support team?
Deskhero helps in categorizing and prioritizing tickets, ensuring that critical issues are addressed promptly. It also automates various tasks, reducing the workload of the support team.
How does Deskhero enhance the knowledge base?
Deskhero's AI analyzes uploaded files and scraped website data to generate relevant content for the knowledge base. This makes it easier for customers to find solutions to their problems.
* This article provides an example of how a fictive company in the Repair of motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
