BikeFix Solutions receives a large number of customer queries and requests every day. With Deskhero's ticket management system, they can efficiently organize, prioritize, and respond to these tickets. The AI capabilities of Deskhero analyze previous tickets and suggest responses, significantly reducing the response time.
The company also uses Deskhero's AI to generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This feature allows them to create a comprehensive database of solutions and guides that customers can access anytime.
BikeFix Solutions uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities ensure that only the most relevant and useful information is added to the knowledge base.
The company also uses the advanced search bar powered by AI to quickly find solutions to customer problems. The AI analyzes the search query and provides the most relevant results from the knowledge base, tickets, and scraped website data.
With Deskhero's REST API, BikeFix Solutions has integrated the platform with their existing systems, ensuring seamless operation. The AI capabilities of Deskhero have not only improved the efficiency of their customer support but also enhanced the overall customer experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and suggests responses based on the analysis. This significantly reduces the time taken to respond to a ticket and improves overall ticket management.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. It can also scrape relevant websites to keep the knowledge base updated.
How does the advanced search bar work?
The advanced search bar uses AI to analyze the search query and provide the most relevant results from the knowledge base, tickets, and scraped website data.
* This article provides an example of how a fictive company in the Repair of motorcycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
