ClearView Servicing was struggling with the growing volume of customer inquiries and complaints. They required a solution that could efficiently manage tickets and provide accurate and timely responses to customer queries.
By integrating Deskhero, ClearView Servicing automated their ticket management process. The platform's AI capabilities enabled them to sort and prioritize tickets based on their significance and urgency, ensuring immediate resolution of critical issues.
Deskhero's AI also enriched ClearView's knowledge base by generating articles from uploaded files such as policies, manuals, and presentations. This feature considerably cut down the time spent on manual data entry and enhanced the accuracy of the information in the knowledge base.
Additionally, Deskhero's AI leveraged OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information was then processed through OpenAI's ChatGPT to generate suggested replies, greatly enhancing the efficiency of the customer service team.
Ultimately, Deskhero's advanced AI capabilities have allowed ClearView Servicing to provide faster and more accurate customer service, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI sort tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and sort them based on their significance and urgency.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to find relevant content and enhance the accuracy of the information.
How does Deskhero's AI enhance the efficiency of customer service?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, which helps the customer service team respond to queries more quickly and accurately.
* This article provides an example of how a fictive company in the Repair of optical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
