Managing an increasing number of customer queries was becoming a challenge for LensCraft Repairs. They needed a solution that could handle ticket management effectively and provide prompt and precise responses to customer inquiries.
By implementing Deskhero, LensCraft Repairs automated their ticket management system. The platform's AI capabilities helped them categorize and prioritize tickets based on their importance and urgency, ensuring immediate attention to critical issues.
Deskhero's AI also improved LensCraft's knowledge base by creating articles from uploaded files such as policies, manuals, and presentations. This feature significantly reduced manual data entry time and improved the information's accuracy in the knowledge base.
Moreover, Deskhero's AI utilized OpenAI Embeddings to extract relevant content from previous tickets, knowledge base articles, and scraped website data. This information was processed through OpenAI's ChatGPT to generate suggested responses, significantly improving the customer service team's efficiency.
In conclusion, Deskhero's advanced AI capabilities have empowered LensCraft Repairs to deliver faster and more precise customer service, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their importance and urgency.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can create knowledge base articles from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to extract relevant content and improve the accuracy of the information.
How does Deskhero's AI enhance the efficiency of customer service?
Deskhero's AI generates suggested responses using OpenAI's ChatGPT, which helps the customer service team respond to inquiries more quickly and precisely.
* This article provides an example of how a fictive company in the Repair of optical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
