OptiFix Solutions was facing challenges in managing the increasing volume of customer queries and complaints. They needed a solution that could not only manage the tickets efficiently but also provide quick and accurate responses to customer queries.
With Deskhero, OptiFix Solutions was able to automate their ticket management process. The platform's AI capabilities allowed them to sort and prioritize tickets based on urgency and relevance, ensuring that critical issues were addressed promptly.
Deskhero's AI also enhanced OptiFix's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature significantly reduced the time spent on manual data entry and improved the accuracy of the information in the knowledge base.
Furthermore, Deskhero's AI used OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information was then sent through OpenAI's ChatGPT to generate suggested replies, which greatly improved the efficiency of the customer support team.
Overall, Deskhero's advanced AI capabilities have enabled OptiFix Solutions to provide faster and more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and prioritize them based on urgency and relevance.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to find relevant content and improve the accuracy of the information.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, which helps the customer support team respond to queries more quickly and accurately.
* This article provides an example of how a fictive company in the Repair of optical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
