PhoneRepair Pro uses Deskhero's AI-powered ticket management system to handle the large volume of support tickets they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, allowing the support team to respond quickly and accurately to customer inquiries.
Deskhero's custom fields and structured data lists enable PhoneRepair Pro to categorize and prioritize tickets effectively. The AI uses this information to route tickets to the right support team or individual, ensuring that issues are resolved promptly and efficiently.
The AI also enhances the search functionality, providing PhoneRepair Pro's support team with instant access to relevant information. This not only speeds up the resolution process but also improves the quality of support provided to customers.
PhoneRepair Pro also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from manufacturers' websites. The AI uses this data to improve its suggested replies and search results, further enhancing the customer support experience.
Lastly, PhoneRepair Pro uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and further improving their customer support efficiency.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This allows the support team to respond quickly and accurately to customer inquiries.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide instant access to relevant information. This speeds up the resolution process and improves the quality of support provided to customers.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from specified websites. This information is then used by the AI to improve its suggested replies and search results.
* This article provides an example of how a fictive company in the Repair of telephone systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
