Telecom Techies uses Deskhero's AI-powered ticket management system to handle the high volume of support tickets they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times and improving customer satisfaction.
With Deskhero's custom fields and structured data lists, Telecom Techies can effectively categorize and prioritize tickets. The AI uses this information to route tickets to the appropriate support team or individual, ensuring efficient resolution of issues.
Deskhero's AI also enhances the search functionality, providing Telecom Techies' support team with quick and accurate access to relevant information. This not only speeds up the resolution process but also improves the quality of support provided to customers.
Telecom Techies also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from manufacturers' websites. The AI uses this data to improve its suggested replies and search results, further enhancing the customer support experience.
Finally, Telecom Techies uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and further optimizing their helpdesk operations.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces response times and improves customer satisfaction.
How does Deskhero's AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide quick and accurate access to relevant information. This speeds up the resolution process and improves the quality of support provided to customers.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from specified websites. This information is then used by the AI to improve its suggested replies and search results.
* This article provides an example of how a fictive company in the Repair of telephone systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
