AutoFix Solutions receives hundreds of customer inquiries daily, ranging from simple questions about service availability to complex queries about specific car problems. Managing these inquiries manually was time-consuming and prone to errors. With Deskhero, the company automated its ticket management process. The platform's AI capabilities analyze incoming tickets, categorize them based on their content, and assign them to the appropriate support staff. This has significantly reduced the time spent on manual sorting and increased the efficiency of the support team.
The company also uses Deskhero's AI-powered search feature to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files. This has made it easier for the support team to answer customer queries, as they can easily access the information they need. The AI-enhanced search results have also improved the accuracy of the responses, leading to higher customer satisfaction.
Deskhero's AI capabilities also come in handy in generating suggested replies. The platform uses OpenAI Embeddings to analyze the content of the tickets and suggest possible responses. This not only speeds up the response time but also ensures that the responses are accurate and relevant. The suggested replies feature has been particularly useful in handling common queries, freeing up the support team to focus on more complex issues.
Moreover, AutoFix Solutions uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The platform automatically scrapes new information from the company's website and adds it to the knowledge base. This ensures that the support team always has the latest information at their fingertips.
By leveraging Deskhero's AI capabilities, AutoFix Solutions has been able to streamline its customer support operations, improve response times, and increase customer satisfaction. The company plans to continue using the platform to further enhance its customer support services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes incoming tickets, categorizes them based on their content, and assigns them to the appropriate support staff. This automates the ticket management process, reducing manual work and increasing efficiency.
How does the AI-powered search feature work?
Deskhero's AI-powered search feature uses OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, and uploaded files to find relevant information. This makes it easier for the support team to answer customer queries accurately and quickly.
What is the role of AI in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and suggest possible responses. This speeds up the response time and ensures that the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Repairs and maintenance of light motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
