GizmoGear has an extensive knowledge base consisting of articles, manuals, and policy documents. The company uses Deskhero's AI capabilities to manage this vast repository. The AI uses OpenAI embeddings to analyze the content and generate articles from word, powerpoint, and pdf files. This feature helps in keeping the knowledge base updated and relevant.
Deskhero's AI also enhances the search function, allowing GizmoGear's support team to quickly find relevant content from the knowledge base. This feature is particularly useful for handling technical queries that require detailed information from multiple sources.
With Deskhero's user groups feature, GizmoGear can assign specific roles and permissions to its support team members. This feature, combined with the ticket management system, ensures efficient task allocation and tracking.
Deskhero's REST API allows GizmoGear to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The AI's ability to scrape website data also provides valuable insights into the latest trends and issues in the replacement parts industry.
Overall, Deskhero's advanced AI capabilities have enabled GizmoGear to manage its knowledge base more efficiently, provide faster responses to customer queries, and improve its support service quality.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI embeddings to analyze the content of the knowledge base and generate articles from various file formats. It also enhances the search function, allowing quick access to relevant content.
How does Deskhero help in task allocation and tracking?
Deskhero's user groups feature allows assigning specific roles and permissions to team members. Combined with the ticket management system, it ensures efficient task allocation and tracking.
Can Deskhero provide insights into industry trends?
Yes, Deskhero's AI can scrape website data, providing valuable insights into the latest trends and issues in the replacement parts industry.
* This article provides an example of how a fictive company in the Replacement Parts for Computers and Personal Electronics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
