Handling a large volume of customer inquiries daily, LensCraft Solutions uses Deskhero's structured data lists and custom fields to categorize and manage these inquiries effectively.
The company utilizes the AI capabilities of Deskhero to analyze previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This not only speeds up the response time but also ensures consistency in the information provided to customers.
Using Deskhero's website scraping feature, LensCraft Solutions keeps its knowledge base updated with the latest product information. The AI capabilities further enhance the search results, providing customers with accurate and relevant information.
By integrating Deskhero's REST API with their existing systems, LensCraft Solutions has ensured a seamless flow of information, improving overall operational efficiency.
Overall, Deskhero has significantly improved LensCraft Solutions' customer service efficiency and accuracy, while providing valuable insights for continuous improvement.
How does Deskhero enhance LensCraft Solutions' customer service efficiency?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, speeding up response times and ensuring consistency in the information provided to customers.
How does LensCraft Solutions keep their knowledge base updated?
LensCraft Solutions uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information.
How does Deskhero contribute to LensCraft Solutions' continuous improvement?
Deskhero provides valuable insights into common customer issues, helping LensCraft Solutions identify areas for improvement in their products and services.
* This article provides an example of how a fictive company in the Replacement parts for optical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
