RepoGenius receives numerous inquiries daily, ranging from simple questions about their services to complex queries related to specific cases. To manage these efficiently, they utilize Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket. The AI also enhances search results, allowing representatives to quickly find the information they need to resolve more complex queries.
Deskhero's custom fields and structured data lists allow RepoGenius to categorize and prioritize tickets effectively. This ensures that urgent matters are attended to promptly, improving overall customer satisfaction.
The knowledge base feature of Deskhero provides a centralized location for all company-related information. This not only aids in ticket resolution but also allows customers to find answers to their questions independently, reducing the overall ticket volume.
Finally, Deskhero's REST API allows RepoGenius to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing efficiency.
How does Deskhero's AI improve query resolution times?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is used to generate suggested replies, reducing the time spent by customer service representatives on each ticket.
How does Deskhero help manage ticket volume?
Deskhero's knowledge base feature allows customers to find answers to their questions independently, reducing the overall ticket volume. Additionally, custom fields and structured data lists enable effective categorization and prioritization of tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Repossession and Bankruptcy Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
