BankruptcyShield deals with a wide variety of cases, each with its unique complexities. To ensure their customer service representatives are equipped with the necessary information, they use Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content.
This content is then used to generate suggested replies, reducing the time spent by representatives on each ticket. The AI also enhances search results, making it easier for representatives to find the information they need to resolve queries.
With Deskhero's custom email domains and user groups, BankruptcyShield can ensure that tickets are directed to the appropriate teams, further improving response times. The kanban board feature allows for effective ticket management, ensuring that no ticket is overlooked.
The knowledge base feature of Deskhero provides a centralized location for all company-related information. This not only aids in ticket resolution but also allows customers to find answers to their questions independently, reducing the overall ticket volume.
Finally, Deskhero's REST API allows BankruptcyShield to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing efficiency.
How does Deskhero's AI aid in ticket resolution?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is used to generate suggested replies, reducing the time spent by customer service representatives on each ticket.
How does Deskhero help manage ticket volume?
Deskhero's knowledge base feature allows customers to find answers to their questions independently, reducing the overall ticket volume. Additionally, custom email domains and user groups ensure that tickets are directed to the appropriate teams.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Repossession and Bankruptcy Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
