JusticePioneers receives numerous queries daily, making it challenging to manage and respond to all in a timely manner. With Deskhero's ticket management feature, the firm can efficiently organize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets using OpenAI embeddings, enabling the firm to identify patterns and trends in customer inquiries.
The firm also uses Deskhero's comprehensive search bar feature, which is enhanced by AI capabilities. This allows JusticePioneers to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. The AI technology uses OpenAI embeddings to provide more accurate and relevant search results.
Deskhero's AI capabilities also come into play in generating suggested replies. By analyzing previous tickets and knowledge base articles, the AI can suggest responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of responses.
Moreover, JusticePioneers uses Deskhero's knowledge base feature to create a repository of information. The firm uploads policies, manuals, and presentations, which are then analyzed by the AI to generate knowledge base articles. This feature helps the firm to provide self-help options to their clients, reducing the workload on their customer support team.
Overall, Deskhero's advanced AI capabilities have enabled JusticePioneers to streamline their customer support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets using OpenAI embeddings to identify patterns and trends in customer inquiries. This helps in organizing and prioritizing the tickets effectively.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to analyze the firm's knowledge base, uploaded files, and scraped website data. This analysis helps in providing more accurate and relevant search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to customer queries. This speeds up the response time and ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Representation in Civil Cases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
