LegalEagles receives a high volume of customer queries every day. Managing these queries efficiently was a challenge until they implemented Deskhero. The platform's ticket management feature, powered by AI, helps the firm organize and prioritize these queries. The AI analyzes previous tickets using OpenAI embeddings, helping the firm identify common issues and trends.
The firm also utilizes Deskhero's comprehensive search bar feature, which is enhanced by AI capabilities. This allows LegalEagles to quickly find relevant information from their database, uploaded files, and scraped website data. The AI technology uses OpenAI embeddings to provide more precise and relevant search results.
Deskhero's AI capabilities also assist in generating automated responses. By analyzing previous tickets and knowledge base articles, the AI suggests responses to customer queries. This not only expedites the response time but also ensures the quality of responses remains consistent.
Additionally, LegalEagles uses Deskhero's knowledge base feature to create a repository of information. The firm uploads policies, manuals, and presentations, which are then analyzed by the AI to generate knowledge base articles. This feature enables the firm to provide self-help options to their clients, reducing the workload on their customer support team.
Overall, Deskhero's advanced AI capabilities have helped LegalEagles streamline their customer support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI analyzes previous tickets using OpenAI embeddings to identify common issues and trends. This helps in organizing and prioritizing the tickets effectively.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings to analyze the firm's database, uploaded files, and scraped website data. This analysis helps in providing more precise and relevant search results.
How does Deskhero's AI generate automated responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to customer queries. This expedites the response time and ensures the quality of responses remains consistent.
* This article provides an example of how a fictive company in the Representation in Civil Cases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
