EchoWave Records uses Deskhero's AI capabilities to manage their customer queries and technical issues. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved their customer satisfaction rates.
Deskhero's AI-powered comprehensive search bar has made it easier for EchoWave's customer service team to find relevant information quickly. The AI uses embeddings from various sources to enhance the search results, reducing the time spent searching for information and allowing the team to focus more on resolving customer issues.
EchoWave also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. These articles are used to answer common customer queries, reducing the workload on the customer service team and providing customers with quick and accurate answers.
The AI-powered ticket management system of Deskhero has helped EchoWave to prioritize and manage customer queries effectively. The AI analyses the content of the tickets and prioritizes them based on their urgency, ensuring that critical issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of EchoWave's customer service. They have been able to reduce their response times, improve customer satisfaction, and manage their customer service workload effectively.
How does Deskhero's AI improve response times at EchoWave?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for customer queries. This significantly reduces the time taken to respond to customer queries.
How does the AI enhance the search results in Deskhero?
The AI enhances the search results by using embeddings from various sources to provide the most relevant results. This allows the customer service team to find the information they need quickly.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyses the content of the tickets and prioritizes them based on their urgency. This ensures that critical issues are addressed promptly, improving customer satisfaction.
* This article provides an example of how a fictive company in the Reproduction services for sound recording media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
