SoundScape Studios receives a high volume of customer queries regarding their services, pricing, and technical issues. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's comprehensive search bar powered by AI has made it easier for SoundScape's customer support team to find relevant information quickly. The search results are enhanced by the AI, which uses embeddings from various sources to provide the most relevant results. This feature has reduced the time spent by the support team in searching for information, allowing them to focus more on resolving customer issues.
SoundScape also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. These articles are then used to answer common customer queries, reducing the workload on the customer support team.
The AI-powered ticket management system of Deskhero has helped SoundScape to prioritize and manage customer queries effectively. The AI analyses the content of the tickets and prioritizes them based on their urgency, ensuring that critical issues are addressed promptly.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of SoundScape's customer support services. They have been able to reduce their response times, improve customer satisfaction, and manage their customer support workload effectively.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for customer queries. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does the AI enhance the search results in Deskhero?
The AI enhances the search results by using embeddings from various sources to provide the most relevant results. This makes it easier for the customer support team to find the information they need quickly.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyses the content of the tickets and prioritizes them based on their urgency. This ensures that critical issues are addressed promptly, improving customer satisfaction.
* This article provides an example of how a fictive company in the Reproduction services for sound recording media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
