ReptiWorld receives hundreds of queries daily about the care and breeding of various reptiles and amphibians. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's AI to enhance search results. When customers search for information on the company's helpdesk, the AI uses embeddings from various sources to provide the most relevant results. This has made it easier for customers to find the information they need without having to contact customer support.
Deskhero's AI capabilities have also been instrumental in managing tickets. The AI can categorize and prioritize tickets based on their content, allowing customer support agents to focus on the most urgent issues first. This has improved customer satisfaction rates and reduced the workload of customer support agents.
ReptiWorld has also benefited from Deskhero's custom fields and user groups features. The company has created custom fields for different types of reptiles and amphibians, making it easier to categorize queries. The user groups feature allows the company to assign specific agents to handle queries related to specific animals, improving the quality of responses.
Overall, Deskhero's advanced AI capabilities have transformed ReptiWorld's customer support services. The company has been able to provide faster, more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers search for information on the helpdesk, the AI uses embeddings from various sources to provide the most relevant results. This makes it easier for customers to find the information they need without having to contact customer support.
How does Deskhero's AI manage tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This allows customer support agents to focus on the most urgent issues first, improving customer satisfaction rates and reducing the workload of customer support agents.
* This article provides an example of how a fictive company in the Reptile and Amphibian Breeders industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
