Amphibian Oasis has a vast knowledge base comprising articles, policies, manuals, and presentations on amphibian care and breeding. The company uses Deskhero's AI capabilities to generate knowledge base articles from these resources. The AI leverages OpenAI Embeddings from these resources to find relevant content, which is then converted into easy-to-understand articles.
The company also uses Deskhero's AI to enhance the searchability of its knowledge base. The AI uses embeddings from the knowledge base and other sources to provide the most relevant search results. This has made it easier for customers to find the information they need, reducing the need for them to contact customer support.
Deskhero's AI capabilities have also been beneficial in managing customer queries. The AI uses embeddings from previous tickets and the knowledge base to generate suggested replies. This has significantly reduced response times and improved the accuracy of responses.
Amphibian Oasis also uses Deskhero's custom fields and structured data lists features to organize its knowledge base. The company has created custom fields for different types of amphibians and topics, making it easier to categorize articles. The structured data lists feature allows the company to create lists of related articles, improving the usability of the knowledge base.
Overall, Deskhero's advanced AI capabilities have greatly improved the quality and usability of Amphibian Oasis's knowledge base. The company has been able to provide better customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from various resources like policies, manuals, and presentations to find relevant content. This content is then converted into easy-to-understand articles.
How does Deskhero's AI enhance the searchability of the knowledge base?
The AI uses embeddings from the knowledge base and other sources to provide the most relevant search results. This makes it easier for customers to find the information they need, reducing the need for them to contact customer support.
How does Deskhero's AI manage customer queries?
The AI uses embeddings from previous tickets and the knowledge base to generate suggested replies. This significantly reduces response times and improves the accuracy of responses.
* This article provides an example of how a fictive company in the Reptile and Amphibian Breeders industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
