EduData Solutions uses Deskhero's advanced AI capabilities to manage a vast amount of data from various sources. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the company to quickly find relevant content and generate suggested replies, enhancing their research output and customer service efficiency.
Deskhero's structured data lists and custom fields allow EduData Solutions to organize and categorize their data effectively. This helps the team to easily track and manage their research projects and customer queries.
The AI-powered comprehensive search bar provides quick and accurate results, saving time and effort for the team. The AI also generates knowledge base articles from various file types, providing a rich resource for the team and their clients.
Deskhero's user groups and ticket management features enable the team to collaborate effectively on research projects and customer support tasks. The kanban board provides a visual overview of the team's workflow, improving project management and productivity.
Finally, Deskhero's REST API allows EduData Solutions to integrate the platform with their existing systems, creating a seamless workflow and enhancing their operational efficiency.
How does Deskhero's AI enhance EduData Solutions' research capabilities?
Deskhero's AI leverages OpenAI Embeddings from various data sources to quickly find relevant content. This enhances the company's research capabilities by providing quick and accurate information.
How does Deskhero improve EduData Solutions' customer service efficiency?
Deskhero's ticket management, user groups, and AI-generated suggested replies help the team to manage customer queries effectively and efficiently.
How does Deskhero integrate with EduData Solutions' existing systems?
Deskhero's REST API allows the platform to be integrated with the company's existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Research and Analysis Support for Education Policymakers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
