PolicyScope Analytics uses Deskhero's AI capabilities to manage and analyze a large volume of data. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This not only enhances the company's research capabilities but also improves the efficiency of their customer support services.
Deskhero's structured data lists and custom fields allow PolicyScope Analytics to organize their data effectively. This helps the team to easily track and manage their research projects and customer queries.
The AI-powered comprehensive search bar provides quick and accurate results, saving time and effort for the team. The AI also generates knowledge base articles from various file types, providing a rich resource for the team and their clients.
Deskhero's user groups and ticket management features enable the team to collaborate effectively on research projects and customer support tasks. The kanban board provides a visual overview of the team's workflow, improving project management and productivity.
Finally, Deskhero's REST API allows PolicyScope Analytics to integrate the platform with their existing systems, creating a seamless workflow and enhancing their operational efficiency.
How does Deskhero's AI enhance PolicyScope Analytics' research capabilities?
Deskhero's AI leverages OpenAI Embeddings from various data sources to quickly find relevant content. This enhances the company's research capabilities by providing quick and accurate information.
How does Deskhero improve PolicyScope Analytics' customer service efficiency?
Deskhero's ticket management, user groups, and AI-generated suggested replies help the team to manage customer queries effectively and efficiently.
How does Deskhero integrate with PolicyScope Analytics' existing systems?
Deskhero's REST API allows the platform to be integrated with the company's existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Research and Analysis Support for Education Policymakers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
