NanoTech Pioneers, a nanotechnology research and development firm, receives a high volume of customer queries daily. To manage these effectively, they use Deskhero and its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to customer queries.
Additionally, NanoTech Pioneers uses Deskhero's kanban board feature to track and manage tickets. The AI enhances this feature by automatically categorizing tickets based on their content, making it easier for the support team to prioritize and handle queries.
NanoTech Pioneers also uses Deskhero's user groups feature to assign tickets to the appropriate team members. Combined with the AI's ability to generate suggested replies, this has significantly improved the efficiency of their ticket management process.
Overall, Deskhero's AI capabilities have enabled NanoTech Pioneers to manage customer tickets more effectively, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries. The AI can also categorize tickets based on their content, making it easier to manage them.
How does Deskhero's AI enhance the kanban board feature?
Deskhero's AI enhances the kanban board feature by automatically categorizing tickets based on their content. This makes it easier for the support team to prioritize and handle queries.
Can Deskhero's AI assign tickets to the appropriate team members?
While Deskhero's AI does not directly assign tickets, it can categorize them based on their content. The user groups feature can then be used to assign these categorized tickets to the appropriate team members.
* This article provides an example of how a fictive company in the Research and development information services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
