BioTech Solutions, a biotechnology research and development company, maintains an extensive knowledge base to assist customers with their queries. However, managing this vast amount of information was proving to be a challenge. To address this, they turned to Deskhero and its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate new knowledge base articles, effectively automating the process of updating the knowledge base.
Additionally, BioTech Solutions uses Deskhero's AI to enhance their search results. By leveraging OpenAI Embeddings, the AI can find and present the most relevant information to customers, improving the effectiveness of the knowledge base and reducing the workload for the support team.
BioTech Solutions also uses Deskhero's custom fields and structured data lists to categorize and organize their knowledge base. This, combined with the AI's ability to generate new articles, has made managing their knowledge base much more manageable.
Overall, Deskhero's AI capabilities have significantly improved BioTech Solutions' knowledge base management, leading to better customer service and a more efficient support team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate new knowledge base articles, effectively automating the process of updating the knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings to find and present the most relevant information to customers. This improves the effectiveness of the knowledge base and reduces the workload for the support team.
Can Deskhero's AI generate new knowledge base articles?
Yes, Deskhero's AI can generate new knowledge base articles based on the relevant content it finds from various sources. This automates the process of updating the knowledge base, making it more efficient.
* This article provides an example of how a fictive company in the Research and development information services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
