Quantum Leap Innovations, a leading R&D firm, often receives complex technical queries from clients. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has led to improved customer satisfaction and increased efficiency in the customer support department.
Additionally, Quantum Leap Innovations uses Deskhero's comprehensive search bar feature, enhanced by AI, to quickly find relevant information. This feature has proven particularly useful when dealing with repeat queries, as it allows the support team to access previous solutions without having to manually search through old tickets.
The company also benefits from Deskhero's REST API, which they use to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, allowing them to focus more on innovation and less on administrative tasks.
Overall, Deskhero's advanced AI capabilities have transformed Quantum Leap Innovations' customer support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar feature?
Deskhero's AI enhances the search bar feature by using OpenAI Embeddings to find relevant content from various sources. This makes it easier to find information related to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for a seamless transition and improved efficiency.
* This article provides an example of how a fictive company in the Research and development information services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
