Mycelium Masters receives numerous customer queries every day. The company uses Deskhero's AI capabilities to manage these tickets efficiently. By leveraging OpenAI Embeddings from previous tickets and other sources, Deskhero helps the company find relevant content quickly.
Deskhero's AI capabilities also generate suggested replies for customer queries. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and informative.
The Kanban board provided by Deskhero allows Mycelium Masters to visualize their ticket management process. This helps the company track the progress of each ticket and identify any bottlenecks in the process.
Deskhero's REST API enables Mycelium Masters to integrate the platform with their existing systems. This allows the company to customize the platform according to their specific needs, further improving their ticket management process.
Overall, Deskhero's advanced AI capabilities have significantly improved Mycelium Masters' ticket management process, enabling them to provide faster and more efficient customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and other sources to find relevant content quickly. The platform also generates suggested replies for customer queries, reducing the time spent on each ticket. These features, along with the Kanban board and REST API, significantly improve ticket management.
Can Deskhero be customized according to specific needs?
Yes, Deskhero's REST API allows it to be integrated with existing systems, enabling customization according to specific needs.
How does Deskhero improve customer support?
By improving ticket management, Deskhero enables faster and more efficient customer support.
* This article provides an example of how a fictive company in the Research and Development on Mushroom Growing Techniques industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
