Mushroom Marvels frequently receives complex queries from customers about mushroom cultivation techniques. The company uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps them find relevant content quickly and efficiently.
The AI capabilities of Deskhero also enable Mushroom Marvels to generate suggested replies for customer queries. This significantly reduces the time spent by customer support agents on each ticket, improving their productivity and allowing them to handle more queries in a day.
Deskhero's comprehensive search bar, powered by AI, enhances search results by providing more relevant and accurate information. This feature is particularly beneficial for Mushroom Marvels' customer support agents who often need to search for specific information to resolve customer queries.
By using Deskhero's REST API, Mushroom Marvels has been able to integrate the platform with their existing systems, further enhancing their efficiency. The integration has also allowed the company to customize the platform according to their specific needs.
Overall, Deskhero's advanced AI capabilities have enabled Mushroom Marvels to provide faster and more efficient customer support, thereby improving customer satisfaction.
How does Deskhero's AI capabilities enhance the efficiency of customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly. This, along with the AI-powered suggested replies and enhanced search results, significantly improves the efficiency of customer support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, enabling customization according to specific needs.
How does Deskhero improve customer satisfaction?
By enabling faster and more efficient customer support, Deskhero helps improve customer satisfaction.
* This article provides an example of how a fictive company in the Research and Development on Mushroom Growing Techniques industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
