BioGenix uses Deskhero's AI capabilities to manage a large volume of customer queries related to their complex biotech products. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support team.
The AI also enhances the search results on the platform. When a customer support representative searches for a specific query, the AI uses the embeddings to find the most relevant content. This helps the representatives to quickly find the information they need to resolve customer queries.
Deskhero's advanced AI capabilities also help BioGenix to keep their knowledge base updated. The AI can generate knowledge base articles from word, powerpoint, pdf files. This ensures that the latest information is always available to the customer support representatives.
BioGenix also uses Deskhero's custom fields feature to categorize their customer queries. This helps them to prioritize the queries and ensure that the most critical issues are resolved first.
Overall, Deskhero's advanced AI capabilities have helped BioGenix to significantly improve their customer support operations and provide better service to their customers.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This reduces the time taken to respond to customer queries. The AI also enhances the search results on the platform, helping representatives to quickly find the information they need.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This ensures that the latest information is always available to the customer support representatives.
How does BioGenix use Deskhero's custom fields feature?
BioGenix uses Deskhero's custom fields feature to categorize their customer queries. This helps them to prioritize the queries and ensure that the most critical issues are resolved first.
* This article provides an example of how a fictive company in the Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
