QuantumLeap uses Deskhero's AI capabilities to manage customer queries related to their highly specialized quantum computing products. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This not only reduces the response time but also ensures the accuracy of the responses.
The AI also enhances the search results on the platform. When a helpdesk representative searches for a specific query, the AI uses the embeddings to find the most relevant content. This helps the representatives to quickly find the information they need to resolve customer queries.
QuantumLeap also uses Deskhero's custom fields feature to categorize their customer queries. This helps them to prioritize the queries and ensure that the most critical issues are resolved first.
Deskhero's advanced AI capabilities also help QuantumLeap to keep their knowledge base updated. The AI can generate knowledge base articles from word, powerpoint, pdf files. This ensures that the latest information is always available to the helpdesk representatives.
Overall, Deskhero's advanced AI capabilities have helped QuantumLeap to significantly improve their helpdesk services and provide better service to their customers.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This reduces the time taken to respond to customer queries. The AI also enhances the search results on the platform, helping representatives to quickly find the information they need.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This ensures that the latest information is always available to the helpdesk representatives.
How does QuantumLeap use Deskhero's custom fields feature?
QuantumLeap uses Deskhero's custom fields feature to categorize their customer queries. This helps them to prioritize the queries and ensure that the most critical issues are resolved first.
* This article provides an example of how a fictive company in the Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
