Shield Dynamics deals with a wide range of queries from clients, partners, and internal teams. These queries include technical issues, product specifications, and policy-related questions. Handling these queries manually was time-consuming and prone to errors.
By implementing Deskhero, Shield Dynamics has automated their helpdesk services. The platform's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data using OpenAI Embeddings. This analysis is used to generate suggested replies, reducing the time taken to respond to queries.
The AI also improves the search results within the platform. When a new query is received, the AI quickly scans the existing data and provides relevant information to the support team. This feature has led to faster resolution of queries and increased customer satisfaction.
Additionally, Deskhero's AI capabilities have been used to manage Shield Dynamics' knowledge base. The AI can generate articles from various file types, making it easier for the support team to keep the knowledge base updated.
In conclusion, Deskhero's AI capabilities have revolutionized Shield Dynamics' helpdesk services, making them faster and more accurate.
How does Deskhero's AI improve the helpdesk services?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate suggested replies, reducing the time taken to respond to queries. It also improves the search results, providing relevant information quickly when a new query is received.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types. This feature makes it easier for the support team to keep the knowledge base updated.
What are the overall benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve the speed and quality of helpdesk services. They reduce the time taken to respond to queries and increase customer satisfaction. They also make it easier to manage the knowledge base.
* This article provides an example of how a fictive company in the Research & Development of Defence Technologies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
