ArmorTech Solutions receives a large volume of queries from various stakeholders, including government bodies, defense contractors, and internal teams. These queries range from technical issues, product inquiries, to policy clarifications. Managing these tickets manually was challenging and often led to inefficiencies.
By implementing Deskhero, ArmorTech Solutions has automated their customer support services. The platform's AI capabilities leverage OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis aids in generating suggested replies, substantially reducing the time spent on crafting responses.
The AI also enhances the search results within the platform. When a new ticket is created, the AI quickly scans through the existing data and provides relevant content to the support team. This feature has drastically cut down the time taken to resolve tickets, leading to improved customer satisfaction.
Deskhero's AI capabilities have also been instrumental in managing ArmorTech's knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for the support team to update and maintain the knowledge base.
In summary, Deskhero's AI capabilities have revolutionized ArmorTech Solutions' customer support services, making them more efficient and reliable.
How does Deskhero's AI improve the customer support services?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis aids in generating suggested replies, substantially reducing the time spent on crafting responses. It also enhances the search results, providing relevant content quickly when a new ticket is created.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature makes it easier for the support team to update and maintain the knowledge base.
What are the overall benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve the efficiency and reliability of customer support services. They reduce the time taken to craft responses and resolve tickets, leading to improved customer satisfaction. They also make it easier to manage the knowledge base.
* This article provides an example of how a fictive company in the Research & Development of Defence Technologies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
