BrewFusion Research receives a multitude of inquiries and requests from customers and researchers every day. Managing these efficiently was a challenge until they adopted Deskhero. The platform's ticket management system and kanban board have streamlined the process of tracking and responding to these tickets.
With Deskhero's custom fields and structured data lists, BrewFusion has been able to better categorize and organize their customer interactions. This has resulted in improved tracking and quicker resolution of issues.
The advanced AI capabilities of Deskhero have been a game-changer for BrewFusion. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the accuracy of the responses.
Deskhero's comprehensive search bar and knowledge base have also proved invaluable. The AI-enhanced search results have made it easier for the support team to find relevant information quickly. The knowledge base, populated with articles generated from word, powerpoint, pdf files, has become a reliable resource for resolving customer queries.
Overall, Deskhero's advanced AI capabilities have transformed the way BrewFusion manages its customer support services, resulting in happier customers and a more efficient support team.
How has Deskhero improved BrewFusion's response time?
Deskhero's advanced AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero help in organizing customer interactions?
Deskhero's custom fields and structured data lists allow for better categorization and organization of customer interactions. This leads to improved tracking and quicker resolution of issues.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various resources to enhance search results. This makes it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Research & Development for New Tea & Coffee Varieties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
