LubriTech Solutions deals with a wide variety of customer queries every day. With Deskhero's advanced ticket management system, they can effectively organize and address these queries. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The custom fields feature allows LubriTech Solutions to categorize tickets based on product type, issue, and urgency. This structured data list helps the support team to address tickets more effectively. The AI system further enhances this by predicting the category of incoming tickets based on past data.
LubriTech Solutions also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system analyzes the scraped data, updates the knowledge base, and generates articles from word, powerpoint, pdf files. This ensures that the support team always has the most recent information at their disposal.
Deskhero's comprehensive search bar, powered by AI, has been instrumental in improving the efficiency of LubriTech's support team. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it quicker and easier for the team to find relevant information.
Lastly, LubriTech Solutions uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure, leading to improved overall efficiency.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the response time. It can also predict the category of incoming tickets based on past data, making it easier to organize and prioritize tickets.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically gathers data from specified websites. The AI system then analyzes this data, updates the knowledge base, and generates articles from word, powerpoint, pdf files.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it quicker and easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Reselling of fuel oils and lubricants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
