OilMax Distributors receives numerous customer queries daily, ranging from product inquiries to technical issues. With Deskhero's ticket management system, they can efficiently organize and prioritize these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The custom fields feature allows OilMax Distributors to categorize tickets based on product type, issue, and urgency. This structured data list makes it easier for the support team to address tickets effectively. The AI system further enhances this by predicting the category of incoming tickets based on past data.
OilMax Distributors also utilizes Deskhero's website scraping feature to update their knowledge base regularly. The AI system analyzes the scraped data, updates the knowledge base, and generates articles from word, powerpoint, pdf files. This ensures that the support team always has the most recent information at their fingertips.
Deskhero's comprehensive search bar, powered by AI, has been instrumental in improving the efficiency of OilMax's support team. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it quicker and easier for the team to find relevant information.
Finally, OilMax Distributors uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure, leading to improved overall efficiency.
How does Deskhero's AI system improve ticket management?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the response time. It can also predict the category of incoming tickets based on past data, making it easier to organize and prioritize tickets.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically gathers data from specified websites. The AI system then analyzes this data, updates the knowledge base, and generates articles from word, powerpoint, pdf files.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it quicker and easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Reselling of fuel oils and lubricants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
