AutismHome uses Deskhero's AI capabilities to generate OpenAI Embeddings from their extensive collection of knowledge base articles, policy documents, manuals, and presentations. These embeddings allow the AI to understand the content and context of each resource, which in turn enhances the search results and suggested replies.
Deskhero's AI-powered ticket management system has significantly improved the efficiency of AutismHome's customer service. By suggesting replies based on the generated embeddings, the AI reduces the time customer service representatives spend on each ticket. This allows them to handle more tickets in less time, thereby increasing the overall efficiency of the helpdesk.
AutismHome also utilizes Deskhero's advanced search function, powered by AI. The AI uses the embeddings to comprehend the context of the search query, delivering more relevant results. This not only saves time for the customer service representatives but also enhances the customer experience as they can find the information they need more quickly.
By leveraging Deskhero's custom fields and user groups features, AutismHome has been able to better organize their customer support. They can categorize tickets based on the type of issue and assign them to the appropriate team, ensuring that each ticket is handled by the right person. This has led to an improvement in the quality of their customer support.
In conclusion, Deskhero's advanced AI capabilities have significantly enhanced AutismHome's customer support. They are now able to provide faster, more efficient service, which has led to increased customer satisfaction and freed up resources for other tasks.
How does Deskhero's AI improve the efficiency of AutismHome's customer support?
Deskhero's AI improves efficiency by suggesting replies to tickets and enhancing search results. This reduces the time spent on each ticket and makes it easier to find relevant information.
How does AutismHome use Deskhero's custom fields and user groups features?
AutismHome uses these features to categorize tickets and assign them to the appropriate team. This ensures that each ticket is handled by the right person, improving the quality of the customer support.
What are the benefits of using Deskhero's AI capabilities?
The benefits include improved efficiency, better organization, and higher customer satisfaction. The AI allows AutismHome to handle more tickets in less time and provide faster, more accurate responses.
* This article provides an example of how a fictive company in the Residential care activities for autism industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
