AutismAid has a vast database of knowledge base articles, policies, manuals, and presentations. They use Deskhero's AI capabilities to generate OpenAI Embeddings from these resources. This allows the AI to understand the context and content of each document, enhancing the search results and suggested replies.
With the help of Deskhero, AutismAid is able to manage tickets more efficiently. The AI suggests replies based on the embeddings, significantly reducing the time spent by customer service representatives on each ticket. This allows them to handle more tickets in less time, improving the overall efficiency of the helpdesk.
The AI also enhances the search function on AutismAid's platform. It uses the embeddings to understand the context of the search query, providing more relevant results. This saves time for both the customer service representatives and the customers, as they can find the information they need more quickly.
AutismAid also uses Deskhero's custom fields and user groups features to better organize their customer support. They can categorize tickets based on the type of issue and assign them to the appropriate team. This ensures that each ticket is handled by the right person, improving the quality of the customer support.
Overall, Deskhero's advanced AI capabilities have greatly improved AutismAid's customer support. They are able to provide faster, more efficient service, improving customer satisfaction and freeing up resources for other tasks.
How does Deskhero's AI improve the efficiency of AutismAid's customer support?
Deskhero's AI improves efficiency by suggesting replies to tickets and enhancing search results. This reduces the time spent on each ticket and makes it easier to find relevant information.
How does AutismAid use Deskhero's custom fields and user groups features?
AutismAid uses these features to categorize tickets and assign them to the appropriate team. This ensures that each ticket is handled by the right person, improving the quality of the customer support.
What are the benefits of using Deskhero's AI capabilities?
The benefits include improved efficiency, better organization, and higher customer satisfaction. The AI allows AutismAid to handle more tickets in less time and provide faster, more accurate responses.
* This article provides an example of how a fictive company in the Residential care activities for autism industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
