Harmony Residential Care, a company offering residential care activities for mental retardation, was dealing with a high volume of customer queries. The lack of a structured system led to delays in responses and decreased customer satisfaction. To address these issues, they decided to implement Deskhero for their customer support services.
Deskhero's structured data lists and custom fields allowed Harmony to categorize and prioritize their customer queries effectively. The ticket management feature ensured that each query was tracked from inception to resolution, resulting in no request being overlooked.
Deskhero's advanced AI capabilities were instrumental in improving Harmony's customer support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero could suggest relevant content and generate suggested replies. This led to faster response times and improved the accuracy of responses.
Harmony also utilized Deskhero's knowledge base feature to create a comprehensive repository of information. They generated articles from Word, PowerPoint, PDF files, and even scraped data from their website. This provided their clients with self-service options, reducing the load on their customer support team.
Since implementing Deskhero, Harmony has seen a significant improvement in their customer support services. The advanced AI capabilities have streamlined their processes, improved response times, and increased customer satisfaction.
How does Deskhero's AI capabilities improve customer support services?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content and generate suggested replies. This leads to faster response times and improves the accuracy of responses.
How does Deskhero help in managing customer queries?
Deskhero's structured data lists and custom fields allow you to categorize and prioritize customer queries effectively. The ticket management feature ensures that each query is tracked from inception to resolution, resulting in no request being overlooked.
Can Deskhero create a knowledge base from existing resources?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This helps in creating a comprehensive knowledge base for self-service options.
* This article provides an example of how a fictive company in the Residential care activities for mental retardation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
